Trying to get a door from Sears
I remember going to sears with my family when I was a child. I remember my brother and I playing with the doors they sold. Opening and closing doors, playing hide and seek – We had a good time with those Sears doors way back then. Good luck finding a Sears door these days.
We have decided to replace our door that had the glass busted out instead of just replacing the glass. We noticed that the door was made by Sears and assumed we could just go to the Sears hardware store or on one of the larger Sears stores and pick one up. Boy, were we wrong. Sears hardware did not have any doors, they told us to try the department store. That seems logical, after all it was the department store that carried the doors when I was a kid.
I looked on the Internet in the meantime and found Sears doors. The website wasn’t of much use, I couldn’t browse for doors, or find doors locally – the only thing it would do is let me setup an in home consultation.
The Sears department store did not have doors either, The salesman wasn’t of much help, he simply stated they don’t have any doors. I got the impression this guy didn’t know that Sears used to sell doors. Rather than get into a useless discussion with him I decided to leave and check the web again.
When I arrived home I called several numbers I found for Sears: Sears Home Improvement, Sears Home Pro, Sears Parts and Service. I ended up being transferred through the gamut of Sears phone networks, talking to representatives who wanted to schedule in home appointments, the hardware department, Store information and the call center in Florida. One person did tell me that I could order a door and it could be shipped to a local store – However I was soon transferred and no one else seemed to know how to do the ordering process.
It turned out that no one I talked to could help me get a Sears door unless I waited for a consultant to come to my home. No local stores stock doors, they aren’t shown online, I can’t pick one up at a warehouse; another person even said they cannot ship one to a local store (contradicting what the aforementioned person said). One representative mentioned “well they want to install the doors themselves”.
After growing tired of this I began saying things like, “It seems that Sears doesn’t really want to sell their doors?” Some salesmen chucklingly agreed. “If the consultant can get the doors, where does he get them? Tell me where he gets them and I’ll go pick one up.”
I like Sears, but I want to get the door myself, I don’t need a representative coming out and trying to sell me doors. After I had sufficiently aged and no longer saw the humor in this I resolved to go to Lowes and Home Depot where I found plenty of doors. If you want someone to come to your home and guide you through a program to pick a door and then install it, Sears can do that.
